**PRISTINE VACATION RENTALS**
WELCOME TO YOUR MOUNTAIN CABIN!
Pristine Vacation Rentals hopes you enjoy your stay here in the beautiful Blue Ridge Mountains. We have compiled the following information list which will give you an overview of policies concerning the rental unit and will help you prepare for and plan your vacation.
Please read the following RENTAL POLICIES regarding your reservation. You, our guest, are responsible for knowing and following these rules. Please take the time to read all of the following guidelines before checking in. We also suggest you bring a copy on your trip, as it might answer many of the questions you might have before, during, and even after your visit with us. This document is very detailed because we wanted to give you as much information as possible as what to expect.
We hope this will help to answer most of your questions or concerns regarding rentals with (PVR). Please read over the rules and regulations for rentals and this general information list for your convenience. If you have further questions or special needs, please contact us and we will try to be of assistance.
OUR OFFICE HOURS AND LOCATION: Pristine Vacation Rentals is located at 240 East Main Street, Burnsville, NC 28714. Our office is opened Monday - Friday 9:00 am - 5:00 pm. After-hour voice messages and inquiries will be answered the next day.
Saturdays, we are available remotely from 10:00 am - 2:00 pm and Sundays we are available via txt or email only.
Please Note: If you’re a guest currently staying at one of our properties and you need immediate assistance, please contact us at the phone numbers and emails provided below.
RESERVATIONS: Reservations may be made by calling (828) 678-9968, in person at our Yancey office or online at www.WNCVacationRentals.com through our secure site.
We accept Visa, MasterCard, Discover, check (30 days in advance of arrival), or money orders. We do require your 1st payment on a valid credit card for 50% of the total amount.
50% of the balance is due at the time of booking. The remaining balance of the rental, including applicable taxes must be received in full by (PVR) (30) thirty days prior to check-in date.
Upon making your reservation, please remember to review and check the box that you have read and accepted the terms and conditions of the North Carolina Vacation Rental Agreement Act.
The person making the reservation must be at least 25 years of age.
The person signing the rental agreement is responsible for all members of their party and will be held accountable for any damages or noncompliance of rules.
In no event shall tenant assign or sublet the rental property in whole or part. Violations of these rules are grounds for expedited eviction, with no refund.
PAYMENT: As stated above. A signed rental agreement and 50% of the total is required upon booking with a valid credit card. Balance of payment is due 30 days prior to arrival.
RATES: Rates and amenities on this website are subject to change without notice. Rates quoted are for up to the maximum number the house sleeps. Rates vary according to the season and holiday, thereby assuring vacationers the best rate possible. All rates are subject to state and local tax which will vary by county (6.75%-12.75%).
CANCELLATION POLICY: If you find you must cancel please do so in Writing / Email immediately. You will receive a full refund, less $100 if you cancel 30 days prior to your scheduled arrival. If you cancel within 30 days of arrival you will receive NO REFUND but can change your dates to another time in the next six months excluding holidays. If you opt to change your dates, that change must be at the time in which you’re wanting to revise your reservation so it can be reserved on the calendar. The only exception that will be made to a cancellation within 30 days is if the reserving tenant or their immediate family has a documentation of testing positive for COVID-19 or if the state your coming from or our state has a mandated shut down due to COVID-19.
Failure to pay unpaid balance forfeits all advance payment and reservation rights. No refunds of unused days in the event of late arrival or early departure. NO REFUNDS DUE TO THE WEATHER! “No Shows” will forfeit all deposits.
Absolutely NO reduction in the number of nights will be allowed upon arrival. Any changes to your reservations (change in dates or the reduction of the number of nights of your stay) must be made at least 14 days PRIOR to your scheduled arrival date.
CHECK-IN POLICY: We offer a self check in service. You will be emailed the directions and access code to your rental 5 days prior to arrival. Check-in time is 4:00 PM or later. This is when your stay officially begins. While we will make every effort to have your cabin ready on time, there could be a slight delay during PEAK SEASON or BACK TO BACK stays; your patience is greatly appreciated. Early check in may be available, but please check with management the day prior to your arrival as this requires a pre-approval. However, IF there is a back to back stay, you will not be able to check in any earlier than 4:00 pm. From the time of your arrival, you have two hours to inspect your rental unit. Please make sure everything is to your satisfaction. If you find any conditions you need to report as unsatisfactory or damaged, do so at that time. After the first two hours, it is assumed that you are accepting the property and there will be no refunds or adjustments made to your bill for any reason. If it's late when you arrive, you have till 10:00 am the next day to contact us (via email, cell phone, or office phone).
Guests assume all risk for “late arrival”. There is no charge for late check-ins unless management is called out to assist guest.
If you need extra services for cleaning, please make prior arrangements. These are available at an extra fee.
All cabins have been checked prior to your arrival.
CHECK-OUT: Check-out time is 10:00 AM. Late departures will result in you being charged for another day's stay if this isn’t pre-approved with management. This is because our cleaning and hot tub servicing teams will have to make another trip out to your cabin because you did not leave on time. Late check out may be available, but please check with management for approval. However, IF there is a back to back stay, you will not be able to check out any later than 10:00 am. If you would like a late check out please check with us the day before your departure.
NO refunds will be given for early departures (such as should you find it necessary to leave earlier than your reserved departure date), for any reason, including weather and/or road conditions. If you are traveling during the winter months, we advise that you keep a check on the weather conditions. If we foresee a problem, we will attempt to contact you at the phone numbers you have provided or email you.
DEPARTURE RULES: Strip the beds of ALL dirty linens and place at the bottom of the bed or in the laundry area.
ALL towels, washcloths and kitchen linens should be placed in the laundry area or in the bath tubs.
Place ALL dirty dishes in the dishwasher and turn on. If the unit does not have a dishwasher, hand wash ALL dirty dishes and leave in the dish drainer (including coffee pot and strainer).
Range – please make sure the range and oven are clean.
Refrigerator – Please remove all food, clean interior and exterior surfaces.
If grill or fireplace has been used, tenant is responsible to remove all ashes and dispose of properly.
During the SUMMER months, leave AC on 76. During WINTER months, leave heat on 65.
Inspect home to make sure you have taken all of your belongings. We are NOT responsible for any items left in the unit. Any personal items left behind are subject to an additional handling fee plus shipping costs.
Lock ALL doors and windows.
Make sure the Hot tub cover is secured on the hot tub if the cabin has one.
It is YOUR RESPONSIBILITY to dispose of trash. There is no trash pickup in the Yancey, Mitchell or Madison County area, however, there are Convenience Centers located at six sites in the county which must be passed in most cases when going through or leaving town. These locations are in the guestbook at each cabin and in the information details you receive regarding the cabin.
Make sure ALL keys placed back in the lockbox upon departure (if applicable) and the door is securely shut and locked or make sure the electronic keypad securely locked the door.
There will be a $25 charge for each key not returned.
RULES & REGULATIONS:
MINIMUM STAYS: A two-night minimum is required for all cabins. Holidays and the month of October may require three to five nights or more. Some homes are only rented by the week during select holidays.
REFUNDS: ***NO REFUNDS will be made for early check outs for any reason, breakdown or malfunction of appliances (stoves, microwaves, refrigerators, televisions, VCRs/DVD players, cable/satellite, game systems); air conditioners; heaters; fireplaces; fire pits; whirlpool tubs; hot tubs; the presence of insects; pest control issues, critters or wildlife; acts of God; inclement weather or road conditions; location of rental or driveway leading to rental; utility issues, the loss of electrical power; water; septic, cable; or other utilities; or the conditions of roadways/driveways leading to the rental unit, fear of heights or dislike of home furnishings.
NO REFUNDS will be made after you check-in and/or take possession of the keys or key code for any reason. IF you experience any cleaning issues, be sure to contact management immediately so we can remedy the issue. As stated under check-in policy, You have two hours to assess the cabin and contact us or till 10am the next morning if you check in late. IF we don't hear from you during this time period, we assume everything is good and you are satisfied and accept any issues with your rental. Once you check out, there will be NO REFUNDS or rate adjustments, no exceptions.
RESPECT OUR OWNER'S PROPERTIES: Our cabins are individually owned by people just like you. We ask that you treat their property just as you would your own and leave no damage. Please DO NOT rearrange furniture or decorations. If for some reason you have to, please make sure that it is placed back in the original arrangement. DO NOT take any furniture outside. Please do not move items from one cabin to another cabin that you are renting. The same owner may NOT own both cabins.
Several units have locked owner closets, storage room or garage which is for their personal items. Please respect these areas which are not intended for tenant use.
You are responsible for leaving home damage free and in acceptable condition.
SMOKING: Smoking is NOT permitted inside any of the homes. Smoking is only permitted on outside porches, decks and patios. We ask that renters dispose of cigarette butts in a clean and safe manner. If it is determined that smoking did occur inside a non-smoking home, an additional fee of $200 will be charged against your damage security deposit or credit card to cover the cost of smoke removal and any damages incurred. DO NOT THROW CIGARETTE BUTTS IN THE YARD OR SURROUNDING WOODS.
OCCUPANCY: Occupancy of the property is limited to families only and each home capacity is listed in the number the unit sleeps. Any overcrowding will result in eviction and loss of rental. If you have additional guests over the occupancy rate of the home, this must be approved by PVR and the homeowners. If it is not there will be an additional $50 per person over occupancy.
MAXIMUM CAPACITIES: Rental unit occupancy is strictly enforced. Please adhere to these maximums. Strict North Carolina fire codes prevent cabin rentals from being overpopulated. If you misrepresent the number of people in your group, you will be asked to leave and no refunds will be given for this fraud under the "defrauding an innkeeper" law of this state, NC § 14-110. We absolutely will not allow house parties of any kind whatsoever.
HOUSE PARTIES: Absolutely no house parties or unsupervised large student groups are allowed. We reserve the right to refuse service to anyone, at our discretion. Young people must be accompanied by a parent or legal guardian. We do not rent to anyone under age 25 and this policy is strictly enforced. If a party is discovered to be taking place in any of our rental units, the entire group will be required to leave. No refunds will be given. If a guest DOES have a party, that guest will be charged for ANY and ALL damages discovered and the same will be reported to the local police department. This is considered fraud and is prosecutable as "defrauding an innkeeper" in the state of NC, § 14-110.
MECHANICAL FAILURES: While we strive to ensure the equipment in every cabin is in good working condition, sometimes things do break down. If we are notified of a problem we will do our best to get any problem corrected on a timely basis. However, no refunds or rate adjustments will be made for mechanical failures beyond our control. This includes hot tubs , whirlpool tubs, fireplaces, appliances, sleeper-sofas, public utility problems such as telephone outages, internet outages, cable or satellite outages, power outages, septic etc. We will do our best to remedy any problem you report to us, but some things are beyond our control.
*** Please do NOT adjust the settings on your refrigerator when you put fresh groceries inside. The units are set on standard settings just like yours at home. Turning up the settings can cause the refrigerator and freezer to overload and stop working until reset. Please be aware it may take up to 24 hours for the refrigerator to cool down AFTER you fill it full of groceries.
If you unhook the cable wires from TV’s to hook up game stations, replace these wires. If this is not done, there will be a $25 charge per TV.
Contact the office IMMEDIATELY if you encounter any maintenance or equipment problems. DO NOT attempt to fix it yourself or you will be charged for any damage incurred. We will make every effort to correct any problems or have repairs made as soon as possible.
We reserve the right to relocate reservations due to maintenance issues.
LOCK BOX POLICY: A key is provided to your rental unit in a lock box (unless your rental unit has an electronic lock in the door). It is important that you leave the key in the lock box at all times. Should an emergency arise, it is imperative that the property be accessible. If you take the key home with you or misplace it there will be a $25.00 charge for replacement. If you get yourself locked out, you will be charged a fee (minimum $25.00 for a service call, $75 for calls after 9:00 pm) by the maintenance person for coming to your aid.
FINANCIAL RESPONSIBILITY: Guests assume full responsibility for all damages, excessive cleaning charges, or any missing items including linens and towels. Please read the departure instructions in the unit. If these procedures are not followed an excessive cleaning fee will be charged.
CABIN SUPPLIES: Each rental unit is provided with a complimentary STARTER KIT supply of bed linens, towels, wash clothes, 2 rolls of toilet tissue per bathroom, 1 roll of paper towels, 5 trash bags, dish washing liquid, 3 dishwasher pods, hand soap and a small bottle of laundry detergent. We do not provide extras at our office after your check-in. If you need extra supplies during your stay, please bring them with you or pick them up at one of the several grocery stores close by for your convenience. We do a full-clean on each cabin after each stay. If you need clean towels during your stay, please wash them separately (do not mix with bed linens). Bed linens are only changed at check out. WE DO NOT PROVIDE DAILY MAID SERVICE. Every rental unit will have heating and/or air-conditioning (not every unit has AC), stove, refrigerator, microwave, toaster, coffeemaker, dishes, flatware, glassware, utensils, pots and pans, color television, smoke alarms, fire extinguishers, towels, pillows, bed linens, washcloths, bedspreads, quilts or blankets. Most have hair dryers, irons and ironing boards, but not ALL. We supply one propane tank for the gas grill, if the cabin has a grill. If you need anything that is not in the cabin, we will try to accommodate your requests. Guest should supply their own blankets if more than one per bed is desired, aluminum foil, plastic wrap, extra laundry detergent, body soap, shampoo, conditioner, COFFEE and all your own food. Many guests bring beach towels for hot tub use. Again, most of these things can be picked up at the local grocery stores or the Wal-Mart store. Guest should supply their own firewood, fire starters or kindling. We DO NOT supply these items. However, if there are extras left at the cabin you may use them. These items can be purchased at local convenience stations and grocery stores. Please do not gather firewood from nearby forests or trees on the property.
Each homeowner decorates differently so we cannot promise that each cabin will have the same amenities. Some owners decorate for the holidays and some don't. Some have internet and/or hot tubs, and some don't. Please call and ask us if you have questions.
Our properties are all individually owned. We make suggestions to owners on what each cabin should have, but we do not require (within reason) certain amenities. Bed sizes, cabin descriptions, names of cabins, amenities provided, etc. are subject to change without notice. We try to have the latest furnishings in our pictures online, but sometimes owners do change out sofas, beds, decor etc.
WE RESERVE THE RIGHT TO TRANSFER YOUR STAY TO ANOTHER CABIN IF PROBLEMS ARISE WITH THE CABIN YOU HAVE CHOSEN. WE WILL MAKE EVERY EFFORT TO NEVER HAVE TO DO THIS! We want to honor your wishes whenever possible.
CLEANING SERVICES: We charge a cleaning fee for a full cleaning at the end of your stay. You will be charged the cleaning fee as part of the total cost of your stay when making your reservation. Cleaning fees vary depending on the size of the home. Prior to departure, you are expected to tidy up the home, put the dirty dishes (DO NOT place pots/pans or sharp knives in dishwasher) in the dishwasher with detergent and start cycle, leave the sheets at the in of the bed or in the laundry area, put dirty bath towels on the floor in the bathroom or in the tub, you can leave NO MORE than 2 bags of 13 gallon size trash bags and leave it in the kitchen area or garbage cans outside, make certain all lights are off, windows are closed and securely locked, turn heat to 65 degrees in the winter and turn the AC to 76 in the summer, make sure the lid is securely placed on the hot tub and latched (if applicable), make sure the gas logs are turned off (if applicable) search the home for anything you may have left behind, replace the key back in lock box (if applicable) or make sure the electronic keypad locked and the door is securely locked and have a safe trip home!
Do not leave bagged trash outside at any time. There is a fee of $25 for 3-5 bags of trash. $35 for 6 bags or more of trash. Please leave this fee on the kitchen table or ask us to charge your card. For more details about our cleaning services/fees, please contact our office.
We want our guest to have a good time and enjoy yourselves but you are paying for a standard housekeeping fee not and excessive housekeeping fee. That means if you leave the property damaged or in an unacceptable manner there will be a fee incurred from $20 and up to $500 depending on the amount of damage done to the property and what has to be remediated or replaced.
Our housekeepers will not clean up urine, feces or vomit of any kind without an excessive fee. If we are left to clean these things up there will be a base fee of $200 and up to $400 depending on how badly the property was left. This fee will be based upon the property managers discretion and the evaluation of the property. Please understand due to COVID it puts our housekeeping team at greater risk when having to handle bodily fluids and we will not do so without an excessive fee being charged.
PETS: ALL PET FEES MUST BE PAID BEFORE ENTERING THE PROPERTY, NO EXCEPTIONS!! We have some rentals that allow pets. We require an additional $100 non-refundable pet fee (per pet) for dogs. Some rentals have a weight limit and a limit on the number of dogs, usually two (2) are allowed in the cabin unless more are approved by the homeowner. This allows for additional disinfecting and extermination of the home after pet visits. Bringing pets MUST be arranged at booking. In addition to all normal charges and fees, pet owners are liable for any damages caused by pets. If an unauthorized pet is brought, you will be charged a minimum of $200.
NO pets shall be permitted on the property unless specifically approved by the property manager and the non-refundable pet fee has been collected. Do not allow your pets on the furniture; couches, beds, chairs etc. or in the hot tub. If you allow this there will be an additional cleaning fee charged by management starting at $150 and can go up to $300. If there is any damage caused by your pet or your pet urinates, defecates or vomits there will be an additional service fee up to $200.00.
FOR CABINS THAT DON'T ALLOW PETS:
**These properties are NOT PET FRIENDLY if we find a pet on these properties without prior approval you will be charged a total fee of $300**
**If we are made aware of any undisclosed pets that have not been approved prior to you stay. They will incur a pet fee of $100 and a noncompliance fee of $200. By renting this property you are agreeing to these terms and conditions and acknowledging that if this occurs we will charge the card on file if you rented directly through our site or we will file a complaint with airbnb or vrbo and send the request for the charge through the third party platform you made your reservation through. In addition to this you may be asked to leave the property. This is at the property managers and homeowners discretion.
HOT TUB POLICY: (For rentals with hot tubs) USE OF THE HOT TUB IS AT YOUR OWN DISCRETION AND RISK. Our hot tubs are professionally cleaned and chemically treated after each guest. However, to make your hot tub experience safer from bacteria, we advise you to run the hot tub between ten to fifteen minutes before entering the hot tub. Please review the hot tub rules (located in the rental) with each member of your group. Hot tub use is strictly at your own choice/risk. By using the hot tub, and by signing the rental agreement, you are absolving Pristine Vacation Rentals, LLC and the cabin owner of any and all responsibility related to the hot tub or its use.
Persons who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged not to use a hot tub. If in doubt, please consult with a physician prior to using the hot tub. Hot tubs can cause your blood pressure to rise if you have been drinking. You should also never wear jewelry into a hot tub due to the chemicals used. The chemicals in hot tubs can also affect color-treated hair or damage swimsuits.
Each guest should shower before and after using a hot tub to remove any bacteria they have encountered. If you should develop the condition called "hot tub foliculitis", there is no need for alarm. Just put warm compresses soaked in household vinegar on the affected skin areas, and that will clear it right up (but ALWAYS consult a physician if in doubt).
DAMAGES TO HOT TUBS AND HOT TUB COVERS: Hot tubs and their covers will be inspected after each rental. Please keep soaps, bubble baths, bath oils, self-tanning products, alcohol and food away from the hot tubs. If these items are used in the hot tubs, an additional cleaning fee of $150 could be assessed. Hot tub covers are easily damaged since they are largely constructed of a lightweight Styrofoam to make them easier to remove. We ask that you inspect yours for any damage upon your arrival and advise us immediately of any problems. Covers should be kept on the hot tubs whenever the tub is not in use. When removing the hot tub cover, please place it in a safe location, away from people and pets OR use the attached spa cover lifter. Children walking on the tops of the covers WILL break the cover. These covers cost $600-$700 each and will be charged back to you if damages are discovered after you have checked out (other than those you have reported as being there at your arrival). The floater should remain in the hot tub at all times. Do not turn the hot tub off at any time during your stay. Be sure the cover is tethered when not in use.
FIREPLACE AND FIREWOOD: (For rentals with fireplaces) Fireplaces (gas and wood) are open for use OCTOBER 1ST TO MAY 31ST. If you have questions on that, please let us know. If you rearrange the placement of the logs in the gas fireplaces or build a wood fire in a gas fireplace, you will be charged a minimum of $200 for the damages caused. DO NOT LEAVE THE GAS FIREPLACE UNATTENDED AT ANY TIME. Please turn the flames off when no one will be in the rental. The pilot light is to stay on during the winter months at all times. If you find firewood at the cabin, you are welcome to use it. PVR does not provide firewood, kindling or matches. These items can be obtained from Ingles, General Dollar Store, Wal-Mart and other local grocery stores and convenience stores. Please do not collect wood from any nearby forests or trees on the property.
GRILLS: (For rentals with grills) Most homes provide either a gas grill or charcoal grill. Grilling is only permitted in units that provide grills and in an area away from the home. PVR provides one tank of propane for your stay. If the propane tank is empty or you run out, please call our office. Charcoal is the tenant's responsibility. Grills must be cleaned before tenant check-out to avoid security deposit charge. Grill brushes are provided at the cabins, if you can’t find one please let us know.
CONSTRUCTION: New construction is a part of the mountains of North Carolina. If your rental home is near new construction, please: be understanding. We will attempt to contact the contractor concerning noise, start times, etc., if necessary, but no refunds or moves can be made.
INSECTS AND WILDLIFE: Please understand you are in the Blue Ridge Mountains of North Carolina, and you may occasionally have "uninvited guests" (ants, lady bugs, flies, bees, stink bugs, etc). Refunds will not be given for visits from these 'uninvited guests’. Please be aware of your surroundings if out and about outside the property. It is possible you could encounter raccoons, opossums, bobcats, snakes, deer or bear. Do NOT attempt to feed or pet wildlife.
LOST AND FOUND: We make every effort to locate and return lost items, but will not be responsible for things you lost that we don't find! When you leave something behind, call or email Pristine Vacation Rentals and we will try to return it. We cannot guarantee that it will be found or shipped back within a set time frame. There is a minimum $25 handling fee plus the cost of postage to ship your items back to you. A credit card will need to be used for this service.
DISCLOSURES: All monies received by agent will be held in a non-interest bearing trust account with Wells Fargo in Burnsville, NC, a federally insured institution. We reserve the right to substitute comparable accommodations without notice or liability should the unit be out of order. Pristine Vacation Rentals will not be responsible for any accidents occurring on or because of rental property. Every effort has been made to assure that all descriptions, prices, and locations are accurate. However, descriptions, prices, and locations can change without notice. Pristine Vacation Rentals will not be responsible for errors or changes made by typing / printing errors, homeowners, or even nature.
Pristine Vacation Rentals is employed by and represents the individual property owner.
WINTER WEATHER CONDITIONS:
What about that ugly 4-letter word...." SNOW "?
This is a very tricky subject because it almost always has to be taken on a case-by-case basis. If you are scheduled to be in a cabin that is up a steep mountain road that is inaccessible, then we will try to relocate you to a cabin that is not so high up, however we cannot promise this would be a comparable property. If you cannot get to your cabin and we have nothing available, you would need to look for other accommodation in or about the surrounding areas. WE DO NOT GIVE REFUNDS, NO EXCEPTIONS. Due to the difficult nature of travel when it is snowing here, we are unable to do any "rescue" missions or bring food to you if you become snowed in (remember, your being snowed in means we are snowed out), so be sure you check the weather before you come and plan accordingly. An all wheel drive or four wheel drive vehicle and/or chains are sometimes necessary!
***We do not give refunds for bad weather conditions***.
If you foresee a problem with getting to your cabin we recommend you bring snow chains or a four-wheel drive vehicle. The nearest car rental services are available in Asheville, NC. Call us if you have any doubts and we will evaluate the situation. Many times we can move you to a cabin that is more easily accessible if there is a problem. Winter road conditions and maintenance are not guaranteed. No refunds will be given by our office due to inclement weather or road / driveway conditions. If you get snowed in at cabin you will be charged for any additional nights you need to stay.
**IT WILL NOT BE FREE OF CHARGE**
***We cannot provide transportation for guests and are not liable for any towing charges you may incur during your stay. The weather does change rapidly here during the winter months here (November to April), and we advise that you plan your trip with that in mind and purchase travel insurance. For local road conditions, please call: State Highway Department 877-DOT-4YOU.
We hope you have a wonderful mountain vacation. Please contact us if we can be of help during your stay.
Pristine Vacation Rentals
Melissa Miller, Realtor ® / Property Manager: (828) 208-7742, [email protected]
Danielle Miller, Realtor ® / Property Manager: (828) 284-8491, [email protected]
Nick Hensley, Maintenance: (828) 460-0137
LeeAnn Norton, Office Manager: (828) 284-9620, [email protected]